At TOPO South Africa, we aim to get your order to you as quickly and reliably as possible. Below you'll find everything you need to know about our shipping process.

Delivery Areas

We currently deliver throughout South Africa. Unfortunately, we do not currently offer international shipping.

Delivery Times: 

Orders placed before 14:00 PM (Monday–Friday) are typically dispatched the same business day.

Delivery times are estimates and may vary during peak periods like Black Friday or Christmas, and due to factors outside our control, such as weather events or civil unrest. 

Our warehouse is based in Cape Town. Local deliveries to major centres around Cape Town usually (based on past case-history) occur in 1-2 business days, deliveries to major centres in JHB usually take 2 business days. Durban delivery times fluctuate, but are usually 2-3 business days. 

Location	Estimated Delivery
Major centres	1–2 business days
Regional areas	2–5 business days
Remote areas	3–7 business days

 

Shipping Costs

We try to keep shipping costs as low as possible while also using courier partners that are fast and reliable. These will be displayed at checkout. 

Any applicable shipping promotions will be displayed automatically during checkout.

Order Tracking

Once your order has been dispatched, you'll receive an email containing your tracking number so you can follow your delivery. 

Delivery Information

Please ensure that your shipping address and contact details are accurate before completing your order.

If a delivery cannot be completed due to incorrect information or repeated unsuccessful delivery attempts, additional courier charges may apply for re-delivery.

Delays

While we work hard to meet our delivery estimates, occasional delays can occur due to weather, courier disruptions, public holidays, or high order volumes.

• If your order is taking longer than expected to leave our warehouse (you have not received confirmation or a tracking link), please contact us using the information on our contact page. 
• If your order has been dispatched but taking longer that usual to be delivered, please use the tracking link provided to see if there have been any unsuccessful delivery attempts. You can also find the contact details of the courier on the tracking page provided. Please contact the courier directly if you have any concerns. 

Damaged or Missing Parcels

If your order arrives damaged or appears to be missing items:

• Contact us within 48 hours of receiving your delivery.

• Include your order number and photographs of any damaged packaging or products.

We'll work with our courier partner to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through the contact details provided on our website.