Return Eligibility

To qualify for a return or exchange:

• Requests must be submitted within 30 days of delivery.
• Items must be unused and in their original condition.
• Footwear must not have been worn outdoors or show signs of use.
• Items must be returned with the original box and packaging.
• Please do not write on, tape, mark or otherwise damage the original shoe box or packaging.
• All tags, accessories and documentation supplied with the product must be included where applicable.
• Please place your name and/or order number inside the parcel so that our warehouse team can identify your return.

We reserve the right to refuse voluntary returns or exchanges where products do not meet these requirements, subject to any rights you may have under applicable South African consumer protection legislation.

Exchanges & Size Swaps

If you have ordered the wrong size, we're happy to help you exchange it for another available size.

Any subsequent exchange or size swap may be subject to return and/or delivery charges payable by the customer.

Exchanges are subject to stock availability. If your requested replacement size is unavailable, we may offer an alternative product, store credit or refund, as applicable.

Returns

If you are not satisfied with your purchase, you may return eligible products within 30 days of delivery, provided that:

• The product is unused and in its original condition.
• The product shows no signs of wear, washing, damage or outdoor use.
• All original tags, packaging, accessories and documentation are included and undamaged.
• The original TOPO shoe box is included and has not been written on, damaged or used as external shipping packaging.
• Your name and/or order number is included inside the parcel.

For footwear, you may try the shoes on indoors on a clean surface to assess sizing and fit. Shoes that have been worn outdoors, on trails, roads, pavements, gyms or other surfaces cannot be returned as a change-of-mind or sizing return.

Return Shipping

Following that, unless the product is faulty, defective or incorrectly supplied, return and/or exchange shipping costs may be the responsibility of the customer.

We recommend using a tracked courier service when returning products outside the TOPO Returns Portal. TOPO Athletic cannot accept responsibility for products that are lost in transit where the customer has arranged the return independently.

Where a return is arranged through our Returns Portal, the applicable return instructions and shipping arrangements will be provided during the process.

Faulty or Defective Products

If you believe your product has a manufacturing fault or defect, please contact us as soon as reasonably possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the fault
• Any other information reasonably required to assess the claim

Products determined to have a manufacturing defect may, where applicable, be repaired, replaced, refunded or otherwise dealt with in accordance with applicable law and the relevant manufacturer's warranty process.

Please note:

• Normal wear and tear is not considered a manufacturing defect.
• Damage caused by misuse, accidents, improper care, modification or use outside the product's intended purpose is not generally considered a manufacturing defect.
• Damage caused by incorrect sizing or fit is not necessarily a manufacturing defect.
• Some products may need to be assessed by the local distributor, manufacturer or authorised representative before a warranty claim can be approved.
• Warranty assessment and processing times may vary depending on the nature of the claim and the manufacturer or supplier involved.

Nothing in this section limits any rights you may have under the Consumer Protection Act or other applicable South African legislation.

Footwear & Sizing

TOPO footwear is designed around the natural shape of the foot, with a roomy anatomical toe box and a secure fit through the heel and midfoot.

We strongly recommend consulting our TOPO Size Guide before purchasing. If you are unsure about your size, please use your current running shoe size. 

Non-Returnable Items

For hygiene, safety or other practical reasons, certain products may not be eligible for voluntary returns unless faulty.

• Socks or other items intended for direct contact with the body where applicable
• Opened or used hygiene-sensitive products
• Gift cards
• Products that have been personalised or modified at the customer's request
• Products that have been worn, washed, damaged or otherwise used

This section does not limit any statutory rights that may apply where a product is defective, unsafe, incorrectly supplied or otherwise gives rise to a remedy under applicable law.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be processed to the original payment method within a reasonable timeframe.

Refunds for voluntary returns will be subject to the applicable return conditions and any shipping charges that are the customer's responsibility.

Where a return is due to a valid product defect, incorrect product supplied or another circumstance giving rise to a statutory remedy, applicable shipping costs and remedies will be dealt with in accordance with South African law.

Please allow additional time for your bank or payment provider to reflect the refund in your account. Depending on your bank, this can take unexpectedly long and is unfortunately managed by the bank and not in our control. 

Sale & Promotional Items

Products purchased during a sale or promotional period may still be eligible for returns or exchanges, provided that they meet the requirements of this Returns Policy and applicable law.

If sale items are not eligible for return this will be communicated.

Consumer Rights

Nothing in this Returns Policy limits or excludes your rights under the Consumer Protection Act of South Africa or any other applicable legislation.

We would love you to shop with us, but please remember you are under no obligation to purchase here. Please visit any of our other retailers should anything in this policy not meet your approval. If you have concerns, please feel free to contact us.