Privacy Policy

Privacy Policy

Last updated: September 2026

At TOPO Athletic South Africa, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal information.

1. Who We Are

The official South African retailer of TOPO Athletic footwear and accessories, based in Cape Town and delivering nationwide.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Name and surname
  • Email address
  • Phone number
  • Billing and delivery addresses
  • Order and purchase history
  • Payment information (processed securely through our payment providers)
  • IP address, browser type and device information
  • Website usage information through cookies and similar technologies
  • Marketing preferences if you've chosen to receive updates

3. How We Collect Your Information

We collect information when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact us by email or through our website
  • Browse our website using cookies and analytics tools

4. Why We Process Your Information

We process your personal information to:

  • Process and deliver your orders
  • Manage payments, refunds and returns
  • Provide customer support
  • Communicate about your orders
  • Improve our website and shopping experience
  • Prevent fraud and protect our business
  • Comply with legal and tax obligations
  • Send marketing communications where you've opted in or where permitted by law

5. Legal Basis for Processing

Under POPIA, we process personal information where:

  • It is necessary to perform our contract with you.
  • It is required by law.
  • It serves our legitimate business interests without overriding your rights.
  • You have provided your consent where required.

6. Sharing Your Information

We never sell your personal information.

Where necessary we may share your provided information with trusted third parties where necessary, including:

  • Payment service providers
  • Courier and delivery partners
  • Government authorities where legally required

All third parties are expected to protect your information appropriately.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and tax requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

8. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep your shopping cart working correctly
  • Understand how visitors use our website
  • Improve website performance

You can control cookies through your browser settings.

9. Your Rights

Under POPIA, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications at any time.

Every marketing email we send includes an unsubscribe option.

10. Keeping Your Information Secure

We use appropriate technical and organisational security measures to protect your information from unauthorised access, loss, alteration or disclosure.

While no internet transmission is completely secure, we continually work to protect your information using industry-standard security practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your POPIA rights, please contact us.

TOPO Athletic South Africa
Email: hello@topoathletic.co.za
Cape Town, South Africa